Refund policy

 Thank you for shopping with us! We appreciate your support of our brand. Please read our policy carefully regarding returns, refunds, and cancellations before placing your order.

1. Order Cancellation (Before Shipping)

Eligibility: You may request a full refund or exchange only if your order has not yet been shipped.

How to Cancel: If you wish to cancel your order, please contact our customer service team immediately via our email address: maisonpearlcs@gmail.com with your Order Number.

Refund Processing: Once we confirm your package has not left our facility, we will cancel the order and issue a full refund to your original payment method.

2. Return & Refund Policy (After Delivery)

7-Day Return Window: You may return eligible items for a refund within 7 days of arrival (calculated based on delivery confirmation via tracking).

Item Condition: To qualify for a refund, returned items must be in their original condition—unworn, unwashed, undamaged, and with all original tags and packaging intact.

Shipping Costs: The buyer is responsible for all return shipping costs. Original shipping charges are non-refundable. We strongly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit.

How to Initiate a Return:

1. Contact customer service via our email address: maisonpearlcs@gmail.com within 7 days of delivery with your order number and reason for return.

2. Once approved, ship the item back to the address provided by our team.

Refund Processing: Once we receive and inspect the returned item to confirm it is in its original condition, your refund will be processed back to your original payment method within 14 business days.

3. Damaged, Defective, or Incorrect Items

In the rare event that you receive a defective item or the wrong product/size entirely due to our error, we will make it right at no extra cost to you.

Notification: Please contact us via our email address: maisonpearlcs@gmail.com within 7 days of delivery with your order number and clear photos showing the issue.

Resolution: Once verified, we will arrange a replacement or a full refund, including return shipping costs.